Privacy policy

 

Effective Date: November 1, 2023

At TDL Gentek, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.tdlgentek.com (the "Site").

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase or register an account.
• Technical Data: IP address, browser type, device information, and browsing behavior through cookies and tracking technologies.
• User-Generated Content: Reviews, comments, and any information submitted via our Site.

2. How We Use Your Information

We use the information collected for:

• Processing orders and transactions
• Providing customer support
• Improving our website, products, and services
• Sending promotional communications (opt-out available)
• Ensuring security and fraud prevention

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service providers assisting with payment processing, shipping, and analytics
• Legal authorities when required by law or to protect our rights
• Business partners in connection with promotions or collaborations (with consent)

5. Data Security

We implement industry-standard security measures to protect your data. However, no online platform is 100% secure. If you suspect unauthorized access, contact us immediately at sales@tdlgentek.com.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails (via the "unsubscribe" link)
• Disable cookies through browser settings

7. Children's Privacy

Our Site is not intended for children under 13. If we learn that we have collected data from a minor, we will take appropriate action to remove it.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

For questions about this policy or to exercise your privacy rights, contact:

TDL Gentek
75 Huff Avenue, Trenton, Ontario K8V 5P4
📧 sales@tdlgentek.com
📞 1-877-463-8482

By using our Site, you agree to this Privacy Policy.