Terms of service
These Terms govern the use of the Site and the purchase of Goods. By accessing the Site, Users agree to comply with these Terms.
- These terms override any conflicting Buyer terms. No modification is valid unless in writing. Unenforceable provisions do not affect the validity of the remaining terms.
Terms of Use
Site Use & Registration
By using www.tdlgentek.com (the "Site"), Users agree to these Terms. Certain features require registration. Users must provide accurate information and maintain account security.
Business Verification & Account Approval
TDL Gentek is a wholesale distributor serving verified businesses across Canada. To maintain the integrity of our distribution network, all new customer accounts are subject to a verification process.
As part of this process, we may request additional information to confirm:
- Valid business registration
- Proof of industry involvement or resale intent
- Contact and shipping details
TDL Gentek reserves the right to approve or deny account applications at its sole discretion. Applicants will not be able to order until we are able to verify the legitimacy of the business or if required documentation is provided.
We take this step to ensure we are partnering with legitimate organizations and protecting the interests of our vendors and channel partners.
Payments & Privacy
Payments must be made via accepted methods. Prices are subject to change. Users are responsible for safeguarding personal data. See our Privacy Policy for details.
User Conduct & Content
Users must not submit false, illegal, or harmful content. Seller may remove content and suspend accounts violating these terms.
Third-Party Links
Seller is not responsible for external links or third-party services.
Intellectual Property
All Site materials are protected by intellectual property laws. Unauthorized use is prohibited.
Termination & Remedies
Seller may terminate accounts at its discretion. Users may terminate accounts by ceasing use of the Site.
Governing Law & Disputes
This Agreement is governed by Ontario law. Disputes must be resolved through binding arbitration.
Additional Terms of Service
By accessing or using this Service, Users agree to comply with these Terms and Conditions. If you do not agree, please do not use the Service.
TDL Gentek reserves the right to update, modify, or remove any product or service listed on the Site, including price adjustments, without prior notice.
Promotions, contests, and sweepstakes may be subject to additional terms and conditions, which will override these Terms where applicable.
All content, including trademarks and copyrighted materials, remains the exclusive property of TDL Gentek. Unauthorized reproduction is strictly prohibited.
Availability, Errors, Indemnification, Limitation of Liability, and Force Majeure
Product and service descriptions, prices, and availability are subject to change and may contain errors. TDL Gentek is not liable for delays or inability to fulfill obligations due to events beyond reasonable control, including natural disasters, strikes, or government regulations. TDL Gentek is not responsible for inaccuracies and reserves the right to correct any errors without notice. Users agree to indemnify and hold harmless TDL Gentek from any claims, losses, or liabilities arising from their use of the Site. TDL Gentek is not liable for indirect damages, including data loss, lost profits, or service disruptions. Total liability is limited to the amount paid by the User in the past 12 months.
Accounts & Security
Users are responsible for safeguarding their account credentials. Any unauthorized use must be reported immediately.
Refunds & Returns Policy
For our full refund policy read:
Refund Policy – TDL Gentek
To request a return:
RMA – TDL Gentek
Shipping & Delivery Policy
Orders are processed within 1-3 business days. Delivery times vary based on location and shipping method. Customers are responsible for providing accurate shipping details. TDL Gentek is not responsible for carrier delays.
Read the full shipping policy here: Shipping Policy – TDL Gentek
Accessibility & Cookies Policy
TDL Gentek is committed to accessibility for all Users, ensuring compliance with applicable accessibility laws and guidelines. If you require assistance accessing any part of our Site, please contact us. Additionally, TDL Gentek uses cookies and tracking tools to enhance user experience and analyze site traffic. By using the Site, Users consent to the collection of data through cookies. Users can adjust cookie preferences in their browser settings.
Data Protection & Security
TDL Gentek takes reasonable measures to safeguard User data. While we implement security protocols, Users acknowledge that no online platform is completely secure. Users are responsible for maintaining the confidentiality of their login credentials. If you suspect unauthorized access, notify us immediately at sales@tdlgentek.com.
Customer Support & Service Levels
For assistance, contact our support team at sales@tdlgentek.com. Support inquiries are responded to within 24 hours during business days.
User-Generated Content & Reviews
Users who post content on the Site grant TDL Gentek a non-exclusive right to use and display it. We reserve the right to remove content that violates guidelines or is deemed inappropriate.
Children's Online Privacy
TDL Gentek does not knowingly collect data from children under 13. If you believe a minor has provided personal data, please contact us for removal.
Modifications & Contact
Terms may be updated at any time. Users should review periodically. For inquiries, contact sales@tdlgentek.com.
Last updated: November 1, 2023
TDL Gentek
75 Huff Avenue, Trenton, Ontario K8V 5P4
1-877-463-8482 | www.tdlgentek.com
