Shipping policy
General Shipping Information
Shipping Charges: All shipping costs associated with orders placed through the TDL Gentek will be borne by the participant. Shipping charges will be calculated and displayed at the time of checkout.
Oversized & Large Item Shipping Policy
For oversized or large items, shipping is not calculated automatically at checkout. Instead, TDL Gentek staff will personally coordinate the delivery to ensure the most efficient and cost-effective option is selected.
After the order is placed, a member of our team will reach out directly to confirm the shipping details, including:
- Carrier options
- Final shipping costs
- Delivery timing and any special requirements
Shipping arrangements must be confirmed and approved by the customer prior to dispatch. We work closely with trusted freight and courier partners to provide competitive rates and safe delivery of larger items.
Please note: Orders containing oversized items will not ship until the customer has approved the shipping method and charges.
Shipping within Canada: We exclusively ship orders to Canadian addresses. International shipping is not available.
Carriers and Rates: TDL Gentek reserves the right to choose the shipping carrier and determine the shipping rates for all orders. The carrier selection and rates may vary based on factors such as location, package dimensions, and weight.
Same-Day Shipping Available Upon Request: For your convenience, TDL Gentek offers same-day shipping for orders placed and paid for before 1:00 PM EST on business days. Orders meeting these criteria will be processed and shipped out on the same day. Orders placed after 1:00 PM or on weekends and holidays will be processed on the next business day. While we strive to meet this commitment, same-day shipping is subject to product availability and does not guarantee next-day delivery. Customers will receive a confirmation email with tracking information once the order has been shipped. Same day shipping does not apply to special order or backordered items.
Shipping Process
Order Processing Time: Upon successful placement of an order, please allow 1-2 business days for order processing before shipment. Customers will receive a confirmation email with tracking information once the order has been shipped.
Delivery Timeframe: Estimated delivery times will vary depending on the destination and the selected shipping method. TDL Gentek aims to deliver orders promptly; however, we do not guarantee specific delivery dates.
Refusal to Ship: TDL Gentek reserves the right to refuse to ship orders for various reasons, including but not limited to: incomplete or inaccurate shipping address, suspicion of fraudulent activity, over weight orders or unavailability of the ordered product. In such cases, customers will be promptly notified, and refunds may be processed if applicable.
Additional Notes
Lost or Delayed Shipments: TDL Gentek is not liable for any delays, loss, or damage to shipments caused by the shipping carrier. Customers are encouraged to contact the carrier directly in such cases to resolve any shipping related issues.
Address Accuracy: Customers are responsible for providing accurate and complete shipping addresses. TDL Gentek will not be held liable for undelivered packages due to incorrect or incomplete addresses provided by the customer.
Delivery Attempts: The shipping carrier will attempt delivery to the provided address. If delivery is unsuccessful, additional attempts or pickup instructions may be provided by the carrier. Customers are responsible for any fees incurred for redelivery or package holds.
Multiple Shipments: In cases where an order consists of multiple items, these items may be shipped separately. Customers will receive separate tracking information for multiple shipments.
