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Innovation That Matters: Mitel's 2026 Portfolio, Built for a New Era of Intelligence, Continuity, and Control
As we introduce Mitel WX (MWX), a new communications framework that connects the entire workforce, and Mitel Edge, an intelligent communications architecture designed to bring AI-enabled innovation and resilient control to mission-critical environments, we’re excited to kick things off this year with what truly differentiates Mitel. Together, these innovations reflect a broader shift in enterprise communications where experience, intelligent workflows, and infrastructure must operate as one integrated system. Our strategy unifies the workforce experience, customer experience, workflows, and communications modalities, then layers industry-specific workflow enhancements and integrations to deliver real-world outcomes, without losing sight of the operational manageability enterprises depend on. Voice is the new UI for AI. When immediacy matters, voice leads the way. This is how we turn hybrid from an architecture choice into a business advantage: one policy and identity, consistent controls, and AI governed from the start, so every conversation, workflow, and outcome moves faster without compromising trust. For the past three years, we’ve shared a consistent message: the future of enterprise communications is hybrid by design. It’s a unified experience spanning dedicated instances, private cloud, public cloud, and on premises environments. The goal is simple and disciplined: modernize without disruption, protect what must remain under tight control, and create space for responsible AI to improve real work. That blueprint continues to shape every decision in our 2026 portfolio and beyond. Market Validation We closely track customer needs and where the market is heading. Techaisle found that 92% of modernizing companies are choosing hybrid—prioritizing efficiency, control, compliance, and AI‑readiness.2 Omdia’s recent research reflects customer choices will be driven by managing risk, integrating AI capabilities, and investment protection: Expect accelerated hybrid (cloud/on‑premises) UC&C deployments to mitigate geopolitical risks and ensure compliance—especially in regulated sectors and regions.1 ‘Voice as data’ will infuse GenAI across workflows; AI agents operating across cloud and edge will enhance B2B, B2C, and C2C experiences.1 On‑premises PBX investment intent remains strong in sensitive verticals—Healthcare (61%), Government (45%), Financial Markets—buy & sell side (65%), Corporate Banking (60%) planning strategic deployments or pilots.1 What does this mean for Mitel's Portfolio? It means we’re delivering a unified communications experience across the entire workforce, with a singular policy and identity, governed AI, sovereign-ready placements, a workflow-first approach, voice as the new UI, open integrations, and clear migration paths. Let me start by introducing the latest in the Mitel lineup: Mitel WX – Workforce Communications Experiences Without the Trade-Offs Mitel WX (MWX) advances a unified communications ecosystem that connects the entire workforce—from calling, meetings, and messaging to the more specialized workflows required in industry-specific environments. Unlike SaaS vendors focused primarily on meeting and chat for the 20% of desk-based knowledge workers, Mitel WX is engineered to serve everyone, including the other 80% of the workforce that has historically been overlooked. This is where the real operational complexity lives, and where unifying communications with workflow context delivers the greatest impact. For example, in healthcare, the impact of MWX becomes immediately clear in an emergency. Imagine a bedside nurse triggering an urgent escalation from a patient’s room. Within seconds, an alert reaches the entire care team, whether they’re on a desktop at the nurses’ station or on mobile while moving between wings. Presence status shows who is available, the right specialists respond instantly, and the team coordinates in real-time without leaving the patient’s side. Hospitals can continue using their existing communications investments, while MWX adds the modern, hybrid, cross-device responsiveness that today’s integrated care workflows demand. The result is a practical modernization path that improves outcomes without forcing a disruptive rip-and-replace. Mitel CX – Customer Journeys, Governed by Design “Governed by design” means compliance, security, and policy enforcement are not afterthoughts or add-ons—they are built directly into how customer journeys operate. Instead of bolting governance onto interactions after deployment, Mitel CX (MCX) embeds policy controls, data handling, and regulatory guardrails throughout the communications and workflow experience. Mitel CX extends the same governance principles that shape the entire portfolio, ensuring customer interactions, workforce communications, and workflow automation all operate within the same controlled framework. MCX sharpens intent and skills-based routing, agent assist, and journey analytics—paired with policy-aware capture, redaction options, and region-specific retention controls. But the real power will emerge later this year when Mitel CX is integrated with Mitel WX, creating one continuous, governed experience that unifies how employees communicate, how customers engage, and how workflows execute across the organization. This is the connective tissue: a single experience in which workforce communications, vertical workflows, and customer interactions operate within the same foundation, with a voice interface that bridges them. The result is better customer outcomes and higher agent productivity with compliance built in, not bolted on. Consider this hospitality use case: A guest reports an issue through a mobile, chat, or voice channel. Mitel CX instantly routes it to the right service agent, while Mitel Workflow Studio simultaneously triggers a coordinated Guest Services workflow. Housekeeping receives the task on mobile, Facilities updates the status from a desktop, and Front Desk stays in sync end to end, creating one seamless loop where customer engagement and staff action align to resolve issues quickly and elevate the guest experience. As hybrid deployments accelerate to meet jurisdictional, compliance, and risk management needs, customer experience must be both intelligent and jurisdiction-aware, all while operating seamlessly alongside the broader workforce experience.1 Mitel Workflow Studio - Integrate Everything & Automate Anything Mitel Workflow Studio is our no code/low code orchestration layer. It turns strategy into repeatable, governed workflows across workforce communications, customer experience, and line of business systems—routing logic, notifications, escalations, and data driven triggers—without requiring custom development. Consider this field services escalation example: A customer reports an equipment outage through MCX, and Mitel Workflow Studio automatically triggers a governed sequence—creating a service ticket in the line-of-business system, notifying the nearest available technician through MWX mobile, alerting the supervisor on desktop, and generating an AI-assisted triage checklist tailored to the issue. If the technician doesn’t acknowledge within a defined window, Workflow Studio escalates to backup resources and automatically updates the customer. Every step—routing logic, presence-aware handoffs, notifications, data writes, and AI-recommended actions—is orchestrated through a no-code flow that the operations team can refine without developers. It’s the difference between isolated features and an end-to-end operational outcome you can govern, audit, and repeat. Mitel Edge - Intelligent On-Premises with Local Control, Lasting Resilience Mitel Edge extends Mitel’s intelligent communications architecture to the premises, enabling mission-critical communications and workflows to run locally while remaining connected to a unified hybrid control plane. It provides local call control and survivability, secure remote access and web proxying, and edge-level routing for operational workflows where resilience, latency, and data control matter most. It complements cloud innovation with deterministic behavior on site, including privacy-sensitive processing where required. Consider a municipal emergency services center where continuity is nonnegotiable. During a severe storm, broadband links to the cloud degrade, but Mitel Edge keeps the 911 call center fully operational with on-premises call control and survivability. Dispatchers continue receiving and routing emergency calls without interruption, while Mitel Edge handles local media processing and priority routing to fire, police, and EMS teams. Remote responders still authenticate securely through the built-in web proxy, maintaining access to mission-critical communications even when external networks are unstable. When connectivity is restored, all call records and workflow events automatically sync back to the cloud. The result is deterministic, onsite resilience that ensures public safety workflows function exactly as designed—even under extreme conditions. In verticals where the intent to remain with on premise solutions remains high, Mitel Edge provides a control strategy that ensures operations continue during WAN incidents and that sensitive workflows stay within local boundaries. Vertical Solutions: Packaging Outcomes Where They Matter Most We focus on situations where reliability, compliance, and workflow fit are nonnegotiable. Our 2026 vertical solutions package MWX, MCX, Mitel Workflow Studio, and Mitel Edge with domain specific integrations and templates to accelerate time to value: Healthcare: Patient access flows, nurse‑call alarm workflow with EHR integration for real-time patient information, and PHI‑aware analytics Public Sector: Sovereign deployment options, E911/NG911 readiness, records retention, citizen services with automated AI-to-agent workflows Financial Services: Identification and authentication workflows, Residency/keys control, compliant recording, fraud‑flag workflows Manufacturing: Shop‑floor paging, incident escalation, MES/SCADA integrations Hospitality & Education: PMS and campus‑safety tie‑ins with streamlined administration Retail: Store floor associate communications, curbside/pickup orchestration, and real-time loss prevention alerts driven by AI-assisted workflows. The Through-Line: Sovereignty and Flexibility Engineered In When analysts say hybrid will be the highest‑growth segment and that most organizations are planning to replace their solutions within three years, they are describing the conditions under which architecture choices become strategic.1 Our job is to make those choices easier and safer. We’re doing that by delivering: One experience, multiple placements (dedicated instance, private and public cloud, on‑premises) One policy and identity, wherever services run AI with guardrails—customer‑controlled boundaries and transparent governance Edge intelligence for resilience and privacy‑sensitive workflows This is innovation with purpose: transformation without disruption, flexibility without surrendering control, and AI deployed with sovereignty. That’s what our customers are asking for and what Mitel delivers. As the market accelerates toward hybrid architectures, governed AI, and workflow-driven communications, Mitel is helping organizations modernize with confidence - bringing intelligence closer to where work actually happens. Source 1 – Omdia: 2026 Trends to Watch: Unified Communications and Collaboration Source 2 - Techaisle: The Hybrid and AI Revolution in Business Communications by Martin Bitzinger
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Wi-Fi 7 Has Arrived: Future Proofing with Wi-Fi 7
Future-proof your network with the power of Wi-Fi 7. Delivering multi-gigabit speeds, ultra-low latency, and enhanced capacity, Wi-Fi 7 is designed to support today’s most demanding applications - from cloud services to IoT and high-density environments. With backward compatibility and a longer infrastructure lifecycle, it offers a seamless upgrade path and a smarter, scalable solution for organizations looking to modernize their networks with confidence.
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Full Bars. Everywhere. Every time. Why Strong Signal Is No Longer Optional in Modern Business Networks
In today’s business environment, connectivity is not a convenience. It is infrastructure.Dropped calls. Dead zones. Latency under load. Inconsistent roaming. These aren’t minor inconveniences — they are operational liabilities. Strong signal is not a luxury. It’s a standard. Modern organizations — from offices and hospitality environments to retail, education, and multi-dwelling units — require networks engineered for performance, density, and uptime. That’s where Omada Business Networking delivers. Beyond Speed: What “Full Bars” Really Means Signal strength alone does not define network quality. Full bars, everywhere, every time means: High-capacity Wi-Fi 7 performance built for dense client environments Lower latency for real-time applications Seamless roaming across access points Multi-gig switching to eliminate internal bottlenecks Centralized cloud management and visibility Scalable architecture from SMB to enterprise Omada Wi-Fi 7 introduces wider channels, improved spectrum efficiency, and greater performance stability under load - but hardware alone is not the solution. A Complete Business Networking Ecosystem Omada is not a standalone access point. It is a fully integrated system. Wi-Fi 7 Access Points Multi-Gig PoE Switches Secure Gateways Hardware and Cloud Controllers Centralized Management Platform This vertically integrated architecture delivers predictable deployment, firmware alignment, and operational consistency — creating the conditions required for consistent, reliable signal performance. For Partners: Introducing Omada SolutionX Partner Program The Omada SolutionX Partner Program is designed to help VARs, MSPs, and installers grow their networking business with structure and support. New partners receive: Automatic Authorized Reseller tier upon approval 3% back from day one Access to exclusive partner tools and enablement resources Serious about scaling your networking business? Join the Omada SolutionX Partner Program and unlock Authorized Reseller status plus 3% back immediately. Accelerate Deployments with 40% Off Starter Kits To simplify product selection and eliminate SKU overload, Omada offers curated Starter Kits at 40% off MSRP — exclusively available to Omada SolutionX partners. These bundles are structured around real-world deployment types: Basic Kit - Ideal for small offices and light commercial environments. Includes core Wi-Fi, switching, and gateway components to deliver reliable connectivity with centralized cloud management. Pro Kit - Built for higher-density environments and growing businesses. Features higher-performance Wi-Fi, multi-gig switching, and expanded capacity for scalable, future-ready deployments. Surveillance-Focused Kit - Designed for environments requiring integrated networking and video security. Combines Omada networking infrastructure with VIGI surveillance solutions for unified performance and simplified management. Join the Omada SolutionX Partner Program to access Starter Kits and start delivering Full Bars. Everywhere. Every Time. Engineering Confidence: OCNA Certification To ensure partners can design and deploy correctly, Omada offers the Omada Certified Network Administrator (OCNA) training program — designed to equip partners with the knowledge and confidence to design, deploy, and manage modern business networks. OCNA certification covers: Omada architecture and solution design Controller configuration and cloud management Switching and gateway integration Deployment best practices Through structured technical training, partners strengthen deployment accuracy, reduce troubleshooting time, and improve long-term customer outcomes. Explore upcoming OCNA sessions and certification opportunities. The Standard Moving Forward Reliable connectivity is no longer a differentiator. It is the foundation every modern business operates on. Delivering that foundation requires more than high-performance hardware. It requires an integrated architecture, a structured partner framework, deployment-ready solutions, and the technical expertise to execute correctly. Omada Business Networking provides the system Omada SolutionX Partner Program provides the structure Starter Kits simplify execution OCNA strengthens capability Together, they create a practical path for partners who want to build predictable, scalable, high-performance networks. Full Bars. Everywhere. Every Time. That's the standard.
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TDL Gentek and Mitel Announce Canadian Distribution Partnership
Trenton, Ontario | January 19, 2025 - TDL Gentek today announced a strategic distribution partnership with Mitel, a global provider of business communications solutions. Under the agreement, TDL Gentek will distribute Mitel’s unified communications and collaboration portfolio to partners across Canada. The partnership streamlines Mitel’s presence in Canada while providing service providers, MSPs, ITSPs, and system integrators with local access to Mitel solutions, supported by Canadian inventory, technical expertise, and enablement resources. “Mitel is a proven communications leader, and this partnership strengthens our unified communications portfolio with a solution our partners already trust,” said John Williams, Vice President, Sales at TDL Gentek. “Our role is to make Mitel solutions easy to deploy and support in Canada, with stocked inventory, local warehousing, and hands-on technical resources.” Focused Canadian Distribution As part of the agreement, TDL Gentek will serve as Mitel’s Canadian distribution partner, providing a Canada-based route to market for Mitel solutions. Partners will benefit from streamlined procurement, local technical enablement, and go-to-market support aligned to the needs of the Canadian channel. TDL Gentek will distribute Mitel hardware, software assurance, and subscription services. “We are very pleased to be working with TDL Gentek moving forward,” said Steve Loebrich, Head of Channel and Distribution Sales at Mitel. “Beyond the clear operational and market advantages this partnership delivers for our Canadian partners, we see a strong alignment in our cultures and a shared commitment to partner success. TDL Gentek brings an exceptional leadership team and a deep understanding of the Canadian market, and we look forward to working closely together to expand access to Mitel’s modern communication solutions. For our customers, this partnership ensures they have the secure, specialized tools needed to connect their workforce and customers in today’s ever-changing environments.” For Media Inquiries Tina Furlan | TDL Gentek | mediarelations@tdlgentek.com About TDL Gentek TDL Gentek is Canada’s premier distributor of connectivity and technology solutions. With more than 45 years of experience, TDL Gentek is a stocking distributor supplying broadband, unified communications, networking, security, and installation solutions to service providers and channel partners across Canada. About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn.
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Get Summer-Ready with Omada & VIGI
Streamline your deployments. Maximize the season. Summer is the best time to get ahead with on-site work—and that means it’s also the perfect time to upgrade your customers’ networks and surveillance systems. Whether you’re working with schools, MDUs, retail, or hospitality clients, TP-Link’s Omada and VIGI lines are built for fast, clean installs that are easy to scale and even easier to manage. Why It Works for Installers With better weather and more site access, you’ve got a limited window to get ahead on key projects. Omada and VIGI are designed to help you move faster and deliver value that sticks—without constant callbacks. Omada: Unified Network Management in the Cloud Set up once. Manage from anywhere. Centralized cloud control with Omada SDN Zero-touch provisioning speeds up deployment Full product lineup: APs, switches, and gateways Ideal for multi-site projects and growing businesses VIGI: Surveillance That’s Built for Pros Smart. Compliant. Reliable. NDAA-compliant hardware Full-colour cameras with smart motion detection 4-8 channel PoE NVRs for quick, clean installs Compatible with a wide range of business environments Smart Combo for Summer Projects From school refreshes to hospitality upgrades, Omada + VIGI delivers a powerful, streamlined solution your clients can count on - and you can deploy with confidence.
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Navigating Tariffs: How a Truly Canadian Distributor Gives you the Competitive Edge
With tariffs in the spotlight again, Canadian businesses need a distribution partner that plans ahead—not one that reacts at the last minute. Whether tariffs get implemented or delayed, the best way to stay competitive is through smart sourcing strategies that minimize exposure, reduce costs, and keep inventory stable.
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Are You Making the Most of Your Value-Added Distributor Partnership?
Many VARs/MSPs never realize the full value of a hardware distributor. Unlike wholesalers or broad-line distribution, distributor programs foster partnerships that transcend the transaction of goods. These programs make the distributor a Value-Added Distributor (VAD). These programs provide resources and services that help partners deploy products as well. Yet many partners never engage in these programs, likely due to a lack of awareness. So here are a few distributor programs worth exploring within your partnerships.
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5 Compelling Reasons Why Canadian Businesses Should Choose a Canadian Distributor
Finding the right distribution partner is crucial for the success of any reseller, MSP business. While international distributors may seem like an attractive option, there are significant drawbacks that Canadian businesses should consider. In this blog post, we'll explore reasons why opting for a Canadian distributor is a smart choice.
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The Impact of DDoS Attacks on IP-Based Businesses
In the modern digital landscape, where businesses are heavily reliant on the internet to conduct operations, Distributed Denial of Service (DDoS) attacks have emerged as a potent threat that can cripple even the most robust online enterprises. DDoS attacks can have severe consequences for IP-based businesses, disrupting their services, damaging their reputation, and causing financial losses. In this article, we delve into the world of DDoS attacks and explore their profound impact on businesses operating in the IP-centric environment. Need DDoS Protection? Visit TDL Gentek to Speak with a Corero DDoS Specialist.
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Six Considerations for Your Next Tower Purchase
Tower climbers are the backbone of telecom operations, managing installations, operations, and maintenance of telecom systems at great heights. Their work is crucial for keeping networks running smoothly. This article highlights key considerations for selecting towers and staying competitive this tower season.
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TDL Gentek Signs on as CaaB Distributor, Expands IaaS Hosting Solutions Across Canada
CaaB, a leading provider of Infrastructure-as-a-Service (IaaS) cloud solutions, is thrilled to announce that TDL Gentek, a respected Canadian distribution leader, has partnered with CaaB to become its distributor in Canada. This strategic collaboration will allow TDL Gentek’s extensive network of resellers to offer CaaB’s fully white-labelled IaaS hosting platform, allowing partners to deliver private-branded cloud solutions with superior performance, flexibility, and affordability to their end customers.
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